Privacy Promise

Last Updated: August 2025

I, Emma Schade-Stylli, am committed to protecting your privacy. This short policy explains how I handle your personal information.

Questions? Email: emma@emmaschadestylli.com

1. What information do I collect?

  • Information you provide: When you book, sign up for my mailing list, provide feedback, or make a payment, you give me your name, contact details (such as email address), and financial information (which is handled securely by my payment processors).

  • Information I collect automatically: When you visit my website, I collect technical details, such as your IP address, browser type, and usage patterns (using cookies).

2. Why do I collect it?

I use your information to:

  • Provide you with the services you request (like booking consultations and webshop purchases).

  • Send you newsletters or information you've asked for.

  • Improve my website and services.

  • Meet my legal duties.

My legal reasons for processing your data are:

  • To fulfil contracts: For example, when you book a service.

  • Your consent: When you agree to receive my newsletter.

  • My legitimate interests: Like improving my website, ensuring security, or providing customer support. I always strike a balance with your rights.

  • Legal obligations: When the law requires me to maintain specific records.

  • Protecting vital interests: In emergencies where it's necessary to protect life.

3. Who do I share it with?

I only share your data when necessary:

  • Service providers: Like payment processors or website analytics (Google Analytics). They are bound by strict agreements to keep your data safe.

  • Legal reasons: If I am required to by law or court order.

4. How long do I keep it?

I retain your personal information for as long as necessary to provide my services and comply with legal or professional requirements (e.g., those of the Association of Master Herbalists and End-of-Life Doula UK).

5. Your Rights

You have the necessary rights over your data. You can ask me to:

  • Access the information I hold about you.

  • Correct any inaccurate information.

  • Delete your data.

  • Limit how I use your data.

  • Receive a copy of your data in a usable format.

  • Object to me using your data.

To exercise any of these rights, please get in touch with Emma Schade-Stylli at emma@emmaschadestylli.com.

6. Data Security

I take strong steps to protect your data, including secure storage, restricted access, and encryption. I am registered with the Information Commissioner's Office (ICO).

7. Complaints

If you have concerns about how I handle your data, please contact me first at emma@emmaschadestylli.com. If you're still not satisfied, you can complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.