Our Privacy Promise

Last Updated: June 2025

At Emma Schade-Stylli, we are committed to protecting your privacy. This short policy explains how we handle your personal information.

Questions? Email: emma@emmaschadestylli.com

1. What information do we collect?

  • Information you provide: When you book, sign up for our mailing list, provide feedback, or make a payment, you give us your name, contact details (such as email address), and financial information (which is handled securely by our payment processors).

  • Information we collect automatically: When you visit our website, we collect technical details, such as your IP address, browser type, and usage patterns (using cookies).

2. Why do we collect it?

We use your information to:

  • Provide you with the services you request (like booking consultations and webshop purchases).

  • Send you newsletters or information you've asked for.

  • Improve our website and services.

  • Meet our legal duties.

Our legal reasons for processing your data are:

  • To fulfil contracts: For example, when you book a service.

  • Your consent: When you agree to receive our newsletter.

  • Our legitimate interests: Like improving our website, ensuring security, or providing customer support. We always strike a balance with your rights.

  • Legal obligations: When the law requires us to maintain specific records.

  • Protecting vital interests: In emergencies where it's necessary to protect life.

3. Who do we share it with?

We only share your data when necessary:

  • Service providers: Like payment processors or website analytics (Google Analytics). They are bound by strict agreements to keep your data safe.

  • Legal reasons: If we're required to by law or court order.

4. How long do we keep it?

We retain your personal information for as long as necessary to provide our services and comply with legal or professional requirements (e.g., those of the Association of Master Herbalists and End-of-Life Doula UK).

5. Your Rights

You have the necessary rights over your data. You can ask us to:

  • Access the information we hold about you.

  • Correct any inaccurate information.

  • Delete your data.

  • Limit how we use your data.

  • Receive a copy of your data in a usable format.

  • Object to us using your data.

To exercise any of these rights, please get in touch with Emma Schade-Stylli at emma@emmaschadestylli.com.

6. Data Security

We take strong steps to protect your data, including secure storage, restricted access, and encryption. We are registered with the Information Commissioner's Office (ICO).

7. Complaints

If you have concerns about how we handle your data, please get in touch with us first at emma@emmaschadestylli.com. If you're still not satisfied, you can complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.